The bank had more than five legacy systems for the branches’ customer service teams. Portal Certo was our solution to the challenge of creating a single integrated system with excellent usability and design. The new system helped reduce operating time in branches and increase customer service quality. With simple, fast, pleasant and easy to navigate interface, we brought to one central location the main features managers use on a daily basis: weekly calendar, client registry, contact list, investments, prospecting, campaigns and more of the bank’s client and target management tools. The time savings led to more and better results – for every public and in every way.
We developed a new interface for the Bank’s incentive programs with gamification concepts. An interactive platform that was simple to use and included the campaigns, tools and rewards involved in Santander’s programs.